Come join our team of dedicated locals at one of our beautiful slope side properties!

Housing options available!*

We are looking for a professional, ready to lead a team of hospitality experts, to build lasting relationships for our guests and owners

The ideal candidate would possess the following attributes and experience :

• HOA experience with accounting, compliance, & meetings
• Property management or related industry experience
• Project management and budgetary experience
• Strong interpersonal skills
• Staff management experience
• Strong guest service background

PERKS AND MORE!

• Merchant Ski Pass Program
• Paid Time Off
• Dental Plan
• Vision Plan
• 401K Retirement plan with company match
• Life Insurance
• Discount Lodging Benefits
• Discounts on Activities & Events
• Competitive Pay
• Professional Work Environment
• Great Employee Parties!

Summary : The General Manager is located on-site to oversee the daily operations, the rental operations and assist with the association management functions for commercial, resort, or residential homeowner association properties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Hires quality employees, trains, and actively participates in planning, assigning, and directing work; appraising performance;

addressing complaints and resolving problems. Assures adherence to management company policies and established operating and safety procedures.

Responsible for the day to day operations of the guest service, housekeeping and maintenance departments as it relates to the rental operations of the company and adheres to the service standards set by the President or Vice President of the company.

Oversees the setup, management, organization, staff hiring, training and scheduling of operations staff. Assist with initial training and orientation for new staff, as well as ongoing training.

Oversee process and procedures to ensure the safety of employees, homeowners and guests on or around company’s properties.

Continuously pursues proactive ways to keep the President or Vice President of The Company informed and aware of matters pertaining to staff, owners, guests, and the property.

Maintains regular office hours on-site to provide oversight of staff, troubleshoot guest service issues, and to enable proper owner service and communications.

Ensures that all common areas are in acceptable condition, directs cleaning or repairs necessary with housekeeping or maintenance staff, suggests improvements to Board for future capital reserve projects to be presented at association board meetings.

Provides support to the Director of Maintenance with project management for upkeep maintenance, alterations, and capital improvement projects : arranges necessary contractors, monitors and reports on progress, addresses problems in quality or safety, inspects project for final release, coordinates with appropriate departments.

Employs, or contracts for services of, security, maintenance, and grounds keeping personnel and onsite caretaking personnel if required.

Assists President or Vice President of company with accounting functions, preparation of budgets, validates postings against budgetary line items, and financial statement preparation, including personal review of all work orders for accuracy and variances that may need adjustment.

Responsible for the housekeeping maintenance and guest services / front desk budget in conjunction with the heads of each department as it relates to the needs of the business.

Review the coding of all operations related invoices to general ledger accounts.

Report and monitor completion of repairs in individual units. Communicate with the maintenance department regarding the status of a repair and keep the owner and reservations team (if applicable) informed throughout the process.

Assist President or Vice President of company in preparation of Association meetings.

Assist in updating and maintaining association records regarding, reports, minutes, declarations, articles of incorporation, by-laws, and rules and regulations.

Educate owners about the declarations, articles of incorporation, by-laws, and rules and regulations of their particular property.

Enforcement of Rules & Regulations

Monitor and stay informed regarding the operations and current issues of the associations.

Under the direction of the President or Vice President of the company, assists in pursuing proactive ways to keep associations informed and aware of matters pertaining to their investment.

Works to ensure that the services provided meet our first-class standards.

Must maintain a good driving record to the satisfaction of our insurance company, to drive for company business.

Competency :

To perform the job successfully, an individual should demonstrate the following competencies

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;

Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget;

Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills;

Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service;

Responds to requests for service and assistance; Meets commitments.

Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting;

Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;

Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback;
• Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives;

Supports everyone's efforts to succeed; Recognizes accomplishments of other team members

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs;

Presents numerical data effectively; Able to read and interpret written information.

Delegation - Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Gives appropriate recognition to others.

Managing People - Takes responsibility for subordinates' activities; Develops subordinates' skills and encourages growth;

Solicits and applies customer feedback (internal and external); Fosters quality focus in others.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue ;

Conserves organizational resources.

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity;

Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically;

Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values;

Benefits organization through outside activities; Supports affirmative action and respects diversity.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation;

Able to deal with frequent change, delays, or unexpected events.

Attendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;

Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities;

Asks for and offers help when needed.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions;

Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence;

Takes calculated risks to accomplish goals.

Planning / Organizing - Uses time efficiently; Plans for additional resources; Organizes or schedules other people and their tasks;

Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position;

Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance;

Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ;

Uses equipment and materials properly.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience :

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and / or training;

or equivalent combination of education and experience.

Language Ability :

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills :

To perform this job successfully, an individual should have knowledge of spreadsheet software and V12 Software.

Certificates and Licenses :

CMCA is recommended but not required.

Supervisory Responsibilities :

This job has supervisory responsibilities.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk and reach with hands and arms.

The employee is occasionally required to stand; sit; climb or balance and stoop, kneel, crouch, or crawl.

PI240576652

Last updated : 2024-05-09